Java Installation and Trouble Shooting Tips

There have been a number of Java updates released over the last year. Currently (Jan. 14, 2015) the latest release is Java 8 Update 25. This is the recommended update for all Windows Operating systems using Windows 7 or later. If you are still using Windows XP do not use any java version later than Java 7 Update 71. For those still using XP remove all other versions of java from your computers control panel then go HERE for the recommended XP update.
All others may go to
Oracle's site for the latest java updates for their systems.

If you still seem to have issues after installing the latest java we offer the following:

  • Make sure you do not have any older java remaining in your computers system. Go to your control panel and uninstall all current and previous versions of java including JavaFX if it exists.

  • After removing all java from your system then go to for the latest version.

  • Make sure that your browser security settings are not set too high. Generally, medium is sufficient for Internet Explorer. Additionally, make sure your antivirus software isn't blocking the chat or your java software.

  • If you are using a MAC we suggest that you go to 

  • Sometimes MAC computers will download an automatic update to the Mac OSX software. This has been hitting Mac users since mid May of 2012. From our understanding the update has effected the default security settings for Java which is installed on your Mac. When these updates went through, Java was apparently unchecked by default in the OSX security panel.
    If you go into your security control panel on your Mac and ensure the box for Java is checked this should resolve the issue. For more assistance on your Mac security panel and Java related issues, Please visit the apple support web site.

We hope the above information helps you with any problems you might be having.

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