Trouble Shooting to Gain Access to the New Chat
If using Internet Explorer and Windows operating system:
It wouldn't hurt at this time to close all browser windows
and other applications then restart your computer.
Make sure you have the latest java update. You can get it
Make sure your Windows Operating system is fully updated.
Open Internet Explorer and click Tools then select
Options. Click the tab at the top that says Advanced. Scroll
down and make sure that under Java (Sun) the Use JRE is checked.
As of this date (3-26-2012) the latest version is 1.6.0_31.
If there is a Microsoft JVM area uncheck
Go back to the tools and it will open up again with the General
tab up and settings. Delete Cookies and Delete Files then
After doing all that the current method you are attempting
to access chat might also be an issue. There is our original chat page
the home page access in the upper right hand corner and a chat button near
the top of our message boards http://forums.allyourschat.com/.
These are the methods we currently encourage people to use.
Although Firefox and Netscape might allow you to access
chat we recommend Internet Explorer (6.0 SP2) at this time as the best
If you are using a Mac the new chat will not work
with anything lower than OS-X.
For Mac users still having trouble, this link:http://sourceforge.net/projects/javaplugin/
has proved helpful for people using browsers which no longer support the
new versions of Java, and for old Mac OS's that no longer provide Java
updates through the Software Update utility.
We hope one or any combinations of the steps above will
help you access chat. We apologize for any inconvenience you have had.
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