Java Installation and
Trouble Shooting Tips
There have been a number of Java updates released
over the last year. Currently (Jan. 14, 2015) the latest release is Java
8 Update 25. This is the recommended update for all Windows Operating systems
using Windows 7 or later. If you are still using Windows XP do not use any
java version later than Java 7 Update 71. For those still using XP remove
all other versions of java from your computers control panel then go HERE for the recommended
All others may go to Oracle's site for the latest java updates for their systems.
If you still seem to have issues after installing
the latest java we offer the following:
Make sure you do not have any older java
remaining in your computers system. Go to your control panel and uninstall
all current and previous versions of java including JavaFX if it exists.
After removing all java from your system
then go to http://java.com/getjava for the latest
Make sure that your browser security settings
are not set too high. Generally, medium is sufficient for Internet Explorer.
Additionally, make sure your antivirus software isn't blocking the chat or
your java software.
If you are using a MAC we suggest that
you go to http://sourceforge.net/projects/javaplugin/
Sometimes MAC computers will download an
automatic update to the Mac OSX software. This has been hitting Mac
users since mid May of 2012. From our understanding the update has effected
the default security settings for Java which is installed on your Mac. When
these updates went through, Java was apparently unchecked by default in the
OSX security panel.
If you go into your security control panel on your Mac and ensure the box
for Java is checked this should resolve the issue. For more assistance on
your Mac security panel and Java related issues, Please visit the apple support
web site. http://support.apple.com/kb/HT5268
We hope the above information helps you with
any problems you might be having.